Warranty
Lifetime Limited Warranty
Nothing says a promise, more than a lifetime. We feel that purchasing RE Ranger Performance Eyewear is the beginning of a lifelong relationship. Our frames are amongst the leading eyewear in the world. Our eyewear is worn by Elite athletes, Olympians, Military and Law Enforcement, so that’s why we promise to repair or replace any broken solder joint for the lifetime of the frame. We wouldn’t have it any other way. That means that RE Ranger, at its option, will repair or replace any broken solder joint on all metal eyewear throughout the lifetime of the product. Warranted items will be replaced with an identical or reasonably equivalent style at our discretion.
Register your frames to activate your warranty.
What is a solder joint you ask? Soldering is a process in which two or more metal items are joined together by melting and putting a filler metal (solder) into the joint, the filler metal having a lower melting point than the adjoining metal. Long story short, hinges, brow-bars and metal nose pad arms are examples of areas where you might have a solder joint breakage. If you are still unsure, not to fret, just send them back to us for a full evaluation.
Two Year Limited Warranty
For everything outside of our Lifetime Limited Warranty, RE Ranger additionally warrants its eyewear against breakage that may be caused by defects in manufacturing or workmanship up to two years from the date of consumer purchase and, at its option, will repair or replace any such eyewear with an identical or reasonably equivalent style at our discretion without charge during that period. This two-year limited warranty also applies to any injected molded frame that we sell.
Our lenses are warranted against any manufacturing defects only, such as cracking or spider-webbing up to two years from purchase date. In addition, our Anti-reflective coating improves your vision by eliminating surface reflection on both the front and back of the lens. Our anti-reflective coatings are warranted against cracking, peeling and crazing for up to two years. All of our lenses are treated with a hard coatings to make them more resistant to scratching; however, they are not scratch-proof and are susceptible to scratching. Proper care and storage is important to maintain your lenses. Please note that our warranty does not include scratched lenses, but not to worry as we offer replacement lenses online reranger.com
RE Ranger warranty programs do not cover scratched lenses, accidental breakage, lost, stolen, dropped, sat on, ran over, dog ate them, or any damaged product by unreasonable use. For these creative cases, we have developed a Repair Program through which new lenses can be ordered upon availability. This warranty is void if the original lenses or frames are altered by the consumer. In addition, accessories or apparel are not covered under warranty at RE Ranger.
Repair Program
In order to keep your eyewear looking first class and performing stupendously, we offer a repair or parts replacement service for those matters that are not covered under our warranty (such as scratched lenses and stepped or sat on frames for example).Need to repair your frames? Need new lenses?
Step 1:Contact returns@reranger.com to begin your Repair process and await instructions.
Step 2:To ensure your Ranger’s are treated with the utmost care, all repairs must be shipped directly to our returns department for service. We highly recommend sending your eyewear back to us using a trackable method. If you just need new lenses, no problem, you can order those anytime online reranger.com
Step 3: After our engineers inspect and evaluate your repair, we will contact you to discuss what we have found and notify you on your available options.
Abandoned/Unclaimed Returned Items:
Customers who send items in for repair service are under obligation to collect them, and we are entitled to dispose the item(s) at our discretion if they remain uncollected.
In addition, if we are unable to successfully reach you after making every reasonable best effort to connect/contact you within a period of 6 months from the date we received the returned item; we will consider the item(s) abandoned and we will recycle; or otherwise dispose of them accordingly.
TUNE-UP SERVICE
Life happens! We get it and we've got you covered.
For $25 we offer the best tune-up service in the industry, which includes a frame fit adjustment, a full cleaning, and shiny new nose pads. We will also do a full evaluation on your glasses and make any repair recommendations that may be needed.
(Note: for all service requests covered under warranty we provide this tune-up service at no charge for all RE Ranger product.)